on 11-06-2016 18:45
on 11-06-2016 18:45
Hi I'm in desperate need for help.
im currently in Malta with o2 travel activated (set up before I travelled)
i can make calls and texts and also can get 3G yet the Internet will not work neither will any apps as if I have no internet connection at all.
i have rang o2 many many times being passed backwards and forwards and no one seems to have any idea what is happening.
ive been offered compensation but that is no good as I need data.
things I have tried:
removing SIM card and restarting
comple reset of phone
choosing manual network
turning eu Internet off
turning data roaming on.
actually going into the mobile phone shop here in Malta to check if there is a signal problem with the carrier that o2 switches to here.
absolutely nothing has worked and I'm very angry with o2's complete lack of care here.
Thank you
Georgina
Solved! Go to Solution.
on 23-09-2016 06:30
on 23-09-2016 06:30
@synge Have you tried manual network selection to select another carrier ? It could be a local issue
on 23-09-2016 06:45
on 23-09-2016 06:45
on 23-09-2016 07:09
on 23-09-2016 08:45
on 23-09-2016 08:47
on 23-09-2016 08:47
Glad live chat solved it
on 23-09-2016 21:36
on 23-09-2016 22:37
on 23-09-2016 22:37
You pay o2 travel daily only but rember it's not o2 fault its telephone company o2 local uses . I found no problems in Europe this year.
on 26-09-2016 09:41
on 26-09-2016 09:41
Not quite - I had severely slow data speeds to the point where it was pointless using it however in the exact same spot I booted up my iPad with the Three sim in - which used the same Swisscom network and speeds were lightning fast so O2 do throttle speeds (and admit they do)
on 26-09-2016 10:07
on 26-09-2016 10:07
on 26-09-2016 10:49
on 26-09-2016 10:49
Exactly.