O2 shop refused a sim card

[Anonymous]

Just wondered if anyone else had encountered an awkward assistant in an O2 shop.

I have ordered an iphone 6 and wanted to make sure I had a 4G nano sim for when it arrived. I asked my partner who was passing an O2 shop to pop in and collect one. Ive done this many times before and they give you an inactive sim card.

Well the assistant refused point blank and said that they had to do the sim swop in the shop and they can only do it if the account holder is present. I even spoke to here on the phone and she just kept going on and on about security. Yes that would be an issue if they activated the sim card to my number but not just giving an inactive one. She wouldnt have any of it. 

I called CS and they were at a loss to understand why she wouldnt give my partner an inactive sim card. Anyway as it turns out there is a sim card in the box with my iphone 6 and he could tell me the sim card number. 

Incidentally he also thought that if MyO2 showed a parcel number I should get it tomorrow:) 

Great service via Chat - crap service in the O2 shop!

[MI5]

I know they have tightened security around sim card replacement so maybe it's to do with that. After all, it could be anyone requesting a sim for some dodgy reason......

[Anonymous]

I've not had issues with picking up Payg blank SIM cards but I have heard of O2 staff asking for I.d to take away a contract version.

[Anonymous]

Quick question and apologies for hijacking this thread but didn't want to start another. I currently have the iPhone 5 so obviously I do not have 4G. I have preordered the 6 on 4G. Will I need a new sim?

[MI5]

Yes, but it should come with one. If not pick one up in store (take ID) or order from CS on 202.

[Anonymous]

Thanks!

[MI5]

Pleasure

[Anonymous]

The O2 shop in Chelmsford is excellent. The staff in there are always most helpful. A pleasure to go in there. The O2 shop in Westfield Stratford also has excellent service. If anyone can get to those shops you will get brilliant service.

[jonsie]

That's good to know and maybe @Toby can feed it back to the store. It's always good to hear positive comments

[Cleoriff]

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@Anonymous wrote:
The O2 shop in Chelmsford is excellent. The staff in there are always most helpful. A pleasure to go in there. The O2 shop in Westfield Stratford also has excellent service. If anyone can get to those shops you will get brilliant service.

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Nice to get some positive feedback...thanks...:smileywink: