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O2 Open Code

Anonymous
Not applicable

Hello, I've just got an O2 Open code which offers a 30% discount on the air time tarriff. Can this code only be used when I take out a new O2 Refresh contract?....and does it have to be done in store? Why can't it be done online or over the phone? Thanks

Message 1 of 29
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Anonymous
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Could you please send me the open code (work for the nhs)
Message 11 of 29
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jonsie
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Message 12 of 29
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Anonymous
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I upgraded on Friday and took my code but the 02 worker said they don't apply the code in-store, you have to do it on-line but I have no idea how to do that, can someone tell me how that's done???

Message 13 of 29
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Anonymous
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@Anonymous wrote:

I upgraded on Friday and took my code but the 02 worker said they don't apply the code in-store, you have to do it on-line but I have no idea how to do that, can someone tell me how that's done???


 

 

Thats weird.

 

I would suggest ringing CS on 202 for clarification.

 

Open T&c state >

 

"4. The offer can only be redeemed in 

an ø retail store. The unique ø
Open SMS code must be presented
with ID to prove identity"

 

http://static.o2.co.uk/www/docs/termsandconditions/o2open.pdf

 

https://o2open.co.uk/O2Open/servlets/ShowFAQ

 

https://o2open.co.uk/O2Open/servlets/SignUp

Message 14 of 29
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jonsie
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As far as I know the discount has to be applied instore and cannot be done online or over the phone.
Message 15 of 29
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MI5
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Open code is applied in store.
Friends & Family is applied by text message.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 16 of 29
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Anonymous
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Text OPEN followed by your open code, mobile number, name and postcode to 2020.
Message 17 of 29
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MI5
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New rules, wanty ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 18 of 29
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Anonymous
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If so then the t&c need updating !

@Toby can you clarify please
Message 19 of 29
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Anonymous
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It still is only available on instore deals and does have to be presented in store, and only on Refresh so nothing has changed there.

I don't work in a store, I believe it did used to be via a form instore, but this makes it a bit easier, believe it may have changed a few months ago?
Message 20 of 29
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