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Level 2: Apprentice
Posts: 10
Registered: ‎14-09-2013
Accepted Solution

O2 Open Code

Hello, I've just got an O2 Open code which offers a 30% discount on the air time tarriff. Can this code only be used when I take out a new O2 Refresh contract?....and does it have to be done in store? Why can't it be done online or over the phone? Thanks

Posts: 27,372
Registered: ‎17-04-2012

Re: O2 Open Code

[ Edited ]

Hi and Welcome to the Forum,

 

 

The code has to be used instore as i understand it.

 

From o2's site.....

 

"4. See one you like? We'll text you a voucher code. Take this in store to get the offer."

 

If you call o2 Customer Services on 202 they will be able to advise you with this.


Posts: 14,842
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Registered: ‎13-08-2008

Re: O2 Open Code

http://static.o2.co.uk/www/docs/termsandconditions/o2open.pdf It can only be used instore all info is on the linked pdf

iPhone 7 128gb on yearly refresh 20gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage)
Level 2: Apprentice
Posts: 10
Registered: ‎14-09-2013

Re: O2 Open Code

Thank you. Just one more question....is the discount deducted from your monthly payment for every month of the contract or do you get the discount upfront in one payment. Thanks.

Posts: 14,842
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Registered: ‎13-08-2008

Re: O2 Open Code

Monthly Discount

iPhone 7 128gb on yearly refresh 20gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage)
Level 1: Joiner
Posts: 1
Registered: ‎13-10-2013

Re: O2 Open Code

I had a code and tried to sort it out recently, but the guy in the shop said I can't because the CW supplied my phone. The pdf file posted doesn't mention this?

 

 

Posts: 57,881
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Registered: ‎04-04-2012

Re: O2 Open Code


quietriot1983 wrote:

I had a code and tried to sort it out recently, but the guy in the shop said I can't because the CW supplied my phone. The pdf file posted doesn't mention this?

 

 


Clause 4

4. The offer can only be redeemed in
an O2 retail store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 and Z3 Tablet

nil desperandum


Posts: 103
Kudos: 24
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Registered: ‎24-09-2013

Re: O2 Open Code


quietriot1983 wrote:

I had a code and tried to sort it out recently, but the guy in the shop said I can't because the CW supplied my phone. The pdf file posted doesn't mention this?

 

 


It also has to be a refresh contract, if you got it from CW then it wouldn't have been a refresh contract so wouldn't be eligible for the discount.

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica
Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

Re: O2 Open Code

From talking to a number of stores it can be added retrospectively. If you have bought your phone, whether in store or online, you should be able to bring it into a store and have the discount applied. Just bring in your code. This may be dependent on the store mind!
Posts: 27,020
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Registered: ‎29-07-2008

Re: O2 Open Code

As per the instructions here:

 

https://o2open.co.uk/O2Open/servlets/SignUp

 

It must be applied for within 28 days of taking out a contract:

 

https://o2open.co.uk/O2Open/servlets/SignUp

 

 

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