Not o2 insurance it's a Headache

[Anonymous]

Hi, At 1st when I lost my phone I thought I'm very lucky that I have o2 insurance I was totally wrong cuz it's not insurance it's a Headac. Don't b stupid like me and please don't buy insurance from o2. O2 network is the best but insurance is Headac.

[perksie]

What problem are you having?

[MI5]

Why such a headache?

[Anonymous]

Have you made a claim or something wrong with a replacement you have been given?

We need more information if we are to advise you

[jonsie]

Sounds like the correct procedures and processes haven't been followed in reporting the loss if you are having a problem with claiming. 

[perksie]

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@jonsie wrote:

Sounds like the correct procedures and processes haven't been followed in reporting the loss if you are having a problem with claiming. 

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It sounds like that, the insurance would have paid out if the rules had been followed.

Maybe they will come back and explain what the issue is.

[jonsie]

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@perksie wrote:

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@jonsie wrote:

Sounds like the correct procedures and processes haven't been followed in reporting the loss if you are having a problem with claiming. 

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It sounds like that, the insurance would have paid out if the rules had been followed.

Maybe they will come back and explain what the issue is.

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It's all in the small print. People need to make sure they read the terms and conditions when taking out insurance. No problem normally for claims....

[perksie]

Yes that could be it, you can't lose a phone and then not report it for a lengthy time or not get a police report.