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Level 2: Apprentice
ClareBH
Posts: 4
Registered: ‎13-01-2013
Accepted Solution

Not Receiving Picture Messages / MMS on iPhone 5

Hi, I've just got an iPhone 5 but I can't receive picture messages on it, I get a link to a website with a password to access the picture.  I've had help from the live chat and have changed the MMS proxy settings, and shutdown and re-started my phone, but it's still not working.  Any suggestions?:smileyfrustrated:

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jonsie
Posts: 19,986
Topics: 167
Solutions: 1,868
Registered: ‎04-01-2009

n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Do you have an iphone data bolt on or a standard data bolt on?

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version7point0
Posts: 560
Kudos: 146
Solutions: 171
Registered: ‎04-04-2012

Re: Not Receiving Picture Messages / MMS on iPhone 5

If you are being directed to the web site it will more than likely mean you are not set up for MMS on O2's side, either it simply is not on there, or the network has become out of sync with what you should have.

Call customer services, tell them that your settings are correct on your device and that you would like them to remove and re-add MMS.

This should take no more than 24 hours and you should be all ready to go.

FYI - MMS is quite a dated service, try sending pictures as email attachments so the recipient gets a much better picture quality.
I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

Nexus 5 | BlackBerry Z10 | Lumia 820 | Xperia T | iPhone 5 | Galaxy S3 | iPhone 4S | Sensation XE | Xperia Neo | Torch 9800
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MI5
Posts: 21,502
Topics: 199
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Registered: ‎04-04-2012

Re: Not Receiving Picture Messages / MMS on iPhone 5

or use "whatsapp"
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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version7point0
Posts: 560
Kudos: 146
Solutions: 171
Registered: ‎04-04-2012

Re: Not Receiving Picture Messages / MMS on iPhone 5


MI5 wrote:
or use "whatsapp"

I was worried about getting my P45 in the post if I was recommending non-O2 services :smileytongue:

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

Nexus 5 | BlackBerry Z10 | Lumia 820 | Xperia T | iPhone 5 | Galaxy S3 | iPhone 4S | Sensation XE | Xperia Neo | Torch 9800
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Level 2: Apprentice
ClareBH
Posts: 4
Registered: ‎13-01-2013

Re: n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Jonsie, I have the iPhone data bolt-on.

I had O2 set up MMS a couple of weeks ago and can send them fine, it's just receiving them that's the issue, and the senders are on MMS rather than iPhone / apps.

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Level 2: Apprentice
ClareBH
Posts: 4
Registered: ‎13-01-2013

Re: n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Oh, just found out I can't send them, despite having phoned up O2 previously to ask them to set it up.  Will check with them again.

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Level 2: Apprentice
ClareBH
Posts: 4
Registered: ‎13-01-2013

Re: n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Spoke to a very helpful lady at O2.  They're going to reset my MMS settings overnight.  Fingers crossed!

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