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Level 2: Apprentice
Posts: 4
Registered: ‎13-01-2013
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Not Receiving Picture Messages / MMS on iPhone 5

Hi, I've just got an iPhone 5 but I can't receive picture messages on it, I get a link to a website with a password to access the picture.  I've had help from the live chat and have changed the MMS proxy settings, and shutdown and re-started my phone, but it's still not working.  Any suggestions?:smileyfrustrated:

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Registered: ‎04-01-2009

n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Do you have an iphone data bolt on or a standard data bolt on?

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Registered: ‎04-04-2012

Re: Not Receiving Picture Messages / MMS on iPhone 5

If you are being directed to the web site it will more than likely mean you are not set up for MMS on O2's side, either it simply is not on there, or the network has become out of sync with what you should have.

Call customer services, tell them that your settings are correct on your device and that you would like them to remove and re-add MMS.

This should take no more than 24 hours and you should be all ready to go.

FYI - MMS is quite a dated service, try sending pictures as email attachments so the recipient gets a much better picture quality.
I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica
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Registered: ‎04-04-2012

Re: Not Receiving Picture Messages / MMS on iPhone 5

or use "whatsapp"
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Re: Not Receiving Picture Messages / MMS on iPhone 5


MI5 wrote:
or use "whatsapp"

I was worried about getting my P45 in the post if I was recommending non-O2 services :smileytongue:

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica
Level 2: Apprentice
Posts: 4
Registered: ‎13-01-2013

Re: n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Jonsie, I have the iPhone data bolt-on.

I had O2 set up MMS a couple of weeks ago and can send them fine, it's just receiving them that's the issue, and the senders are on MMS rather than iPhone / apps.

Level 2: Apprentice
Posts: 4
Registered: ‎13-01-2013

Re: n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Oh, just found out I can't send them, despite having phoned up O2 previously to ask them to set it up.  Will check with them again.

Level 2: Apprentice
Posts: 4
Registered: ‎13-01-2013

Re: n?Re: Not Receiving Picture Messages / MMS on iPhone 5

Spoke to a very helpful lady at O2.  They're going to reset my MMS settings overnight.  Fingers crossed!