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Level 1: Joiner
scrandley
Posts: 3
Registered: ‎27-10-2013
Accepted Solution

No service on New iPhone 5s

[ Edited ]

Hi,

I have set up my new iPhone 5s over 24 hours ago but there is still no service, I have tried to swap the sim but when I type in the my number I don't receive a code.

 

Any ideas?

 

Might be worth knowing I previously had an iPhone 4.

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bandofbrothers
Posts: 19,481
Topics: 766
Solutions: 1,861
Registered: ‎17-04-2012

Re: No service on New iPhone 5s

[ Edited ]

Hi.

Have you swapped via the online option.

http://swapmysim.o2.co.uk

 

Have you typed in the serial number of your new sim card.

 

The sim serial number (SSN) of your new sim - it’s printed on the back and is up to 19 digits.

 

You can text SWAP to 20220.

The service should stop on your old SIM card first.

If your concerned then ring O2 on 202 from an O2 powered phone or landline 0844 809 0202 > 5p / min

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5.

iPhone 5s ~ iOS 7.1.2
iPad Air ~ iOS 7.1.2.

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 1: Joiner
scrandley
Posts: 3
Registered: ‎27-10-2013

Re: No service on New iPhone 5s

It asks you to type in your number first to verify its your phone, but with No service I cant receive the code, and therefore can't proceed to enter the sim number.

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bandofbrothers
Posts: 19,481
Topics: 766
Solutions: 1,861
Registered: ‎17-04-2012

Re: No service on New iPhone 5s

[ Edited ]

If you have no service on your original sim then the simswap is underway.

 

Try turning your phone off and on with your new sim inserted, to help re boot it.

 

If you dont get any joy then ring O2 on the numbers provided or it may be the new sim is faulty in some way.

 

If you pop into an O2 store they will be able to carry out a new simswap for you while you wait.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5.

iPhone 5s ~ iOS 7.1.2
iPad Air ~ iOS 7.1.2.

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.
Level 1: Joiner
scrandley
Posts: 3
Registered: ‎27-10-2013

Re: No service on New iPhone 5s

I spoke to an O2 guru, and they have activated my new SIM hopefully.

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bandofbrothers
Posts: 19,481
Topics: 766
Solutions: 1,861
Registered: ‎17-04-2012

Re: No service on New iPhone 5s


scrandley wrote:

I spoke to an O2 guru, and they have activated my new SIM hopefully.


Let us know how you get on.

 

:smileyhappy:

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5.

iPhone 5s ~ iOS 7.1.2
iPad Air ~ iOS 7.1.2.

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.