No internet contact on my iPhone

[Anonymous]

Going on to internet sites suddenly became impossible on my iPhone. I'm up to date with my payments, have plenty of MB left of my tariff, so what is the problem? Messages I get are 'Safari cannot open the page because it could not connect to the server' and 'There is a problem with the network connection'. Happens both out of the house and next to my router at home. Is it the fault of O2, Safari or within my phone? It can't be the internet sites as I can't get on to any? TIA

[Cleoriff]

Hi @Anonymous Have you checked the network status? A mast could be down or being repaired

http://status.o2.co.uk/

Also have a check of this help thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

[Anonymous]

Thanks for that, but everything seems to be OK in the area.

[Cleoriff · Accepted solution]

---

@Anonymous wrote:

Thanks for that, but everything seems to be OK in the area.

---

If that's the case then I can only suggest you remove the sim, clean it gently.. reinsert and then reboot your phone. I presume your data settings are correct as this has only just started happening? Worth a check.

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

[Anonymous]

Not entirely sure of what I did apart from leaving the phone switched off for a longer period but I've got my internet contacts back! Thank you 

[Cleoriff]

Good news @Anonymous. Probably 'went for a kip'.....