No Visual Voicemail since getting iPhone 6 Plus.

[Anonymous]

Previous to me getting my 6 Plus I had VVM.

I’ve tried dialling 1750 to turn on voicemail but all I hear is 3 beeps and no recorded announcement. The same happens when I dial 1760.

I’ve tried reseting network settings, but that made no difference.

I was wondering if anyone else is having issue with VVM since getting the iPhone 6, or could suggest something else to try to get VVM working.

Thanks in advance

[Anonymous]

Try Settings - general -reset -reset network settings.

Other avenues possibly are to see an O2 guru in your o2 HighStreet store. Make an appointment here http://www.o2.co.uk/help/guru

Vvm is for contract customers only

Im not sure if customer service on the phone could help.

A similar thread http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/No-Visual-Voicemail-since-getting-iPhone-...

[MI5]

Contact CS and ask them to reset your voicemail account to see if it helps.

[Anonymous]

I tried resetting network settings etc and it got better, I sent myself voicemail messages and today the messages appeared 3 mintues after I left them.  But later on today I tried again and the same thing, no VVM comes up.

If I dial 901 the messages are there.

Will call CS today to see if they can reset the voicemail settings.

Thanks for your replies.

[Anonymous]

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@Anonymous wrote:
Guys I am having this problem with VVM since upgrading to an iPhone 6.

My problem is that my VVM only appears on my iPhone 24 hours after someone has left me a message.

I have reset all settings on my iPhone, turned voicemail on and off. Hard reset iPhone etc.

Any ideas?

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Not sure if this will apply to you. But do you have the TuGo app installed on another device?

I had a weird voicemail issue a while back, and TuGo was the cause.

Here's is the link to the solution to my voicemail problem (but it might not be the cause of yours, just thought I would make you aware of it in case your issue is TuGo related) 

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Weird-diverting-to-voicemail-issue/m-p/765529/highlight/true#M127645

[jonsie]

TuGo can seriously affect voicemail.

[Anonymous]

I have tugo app installed on my phone but never used it! I've just deleted it lol

[Anonymous]

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@Anonymous wrote:
I have tugo app installed on my phone but never used it! I've just deleted it lol

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When I was having my weird voicemail issue. I contacted customer service, but they were unable to remove the TuGo service on my account (this was even with me deleting the TuGo app before I called CS).

The customer service advisor asked me to do the following:

'I needed to reinstall the app, sign in with the password I'd previously used, telephone number.

Once installed I needed to go to Settings (in the Tu Go app) and chose remove account (or words to that affect)'

After that all was working as it should.

I just thought I would mention this, in case you needed to do the same to solve your problem.

It might be worth trying the above, and see if it solves your issue, might save you needing to call CS.

[Anonymous]

Ok after testing I've just figured this out.

When my cellular data is switched on now my VVM works right away I get my VM. Now when I turn cellular data off and have wifi on or off I do not get any VVM. Hmm... Is that right then if cellular data is off I will not get any VVMs?

[MI5]

Yes, it is required for vvm to work.

[jonsie]

Problem solved then....