cancel
Showing results for 
Search instead for 
Did you mean: 

No 4G after nearly a week.

Anonymous
Not applicable

I recently moved from EE to O2. 

 

I got my iphone 5 unlocked by EE.  When my new o2 sim arrived, everything worked ok.  I got my old number ported over via PAC code and ever since the 4G has not worked (ported about 6 days ago)

 

The O2 site rather unhelpfully shows this:

 

http://i.imgur.com/NszRekm.png

 

Apparently the Iphone 5 does not support 4g(!)  I have tried the "Reset Network Settings" fix and rebooted the phone to no avail.

 

Any ideas?

Message 1 of 21
3,002 Views
20 REPLIES 20

jonsie
Level 94: Supreme
  • 93220 Posts
  • 609 Topics
  • 6976 Solutions
Registered:
Message 2 of 21
2,631 Views

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
As jonsie said, the 5 does not support the spectrum of o2's 4G band.
Message 3 of 21
2,622 Views

Anonymous
Not applicable
As jonsie has said unfortunately the frequencies that O2 use for 4G are not supported by the phone itself. There is nothing you can do unless you either upgrade or move providers again
Message 4 of 21
2,620 Views

Anonymous
Not applicable
Tardis
Message 5 of 21
2,618 Views

jonsie
Level 94: Supreme
  • 93220 Posts
  • 609 Topics
  • 6976 Solutions
Registered:

viridis
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:

@Anonymous wrote:
Tardis

Message 7 of 21
2,608 Views

Anonymous
Not applicable
Or perhaps sell the iP5 and buy the iP5s

Just a thought.
Message 8 of 21
2,601 Views

jonsie
Level 94: Supreme
  • 93220 Posts
  • 609 Topics
  • 6976 Solutions
Registered:

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
It's a time machine, it's longevity is infinite
Message 10 of 21
2,588 Views