cancel
Showing results for 
Search instead for 
Did you mean: 

Need help with Cloud please?. x

Anonymous
Not applicable

Hi

 

Just got a new phone and am having trouble with icloud.  I don't have any photos even tho my phone is automatically backed up. 

 

What am I not doing/doing wrong?. 

 

Thanks in advance.

 

Message 1 of 7
4,214 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:
Did you choose the option to use iCloud when you set up the new phone?
Also make sure you are signed in with your correct Apple ID.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
4,211 Views

Mark_1980
Level 5: Ponderer
  • 128 Posts
  • 9 Topics
  • 3 Solutions
Registered:

And make sure you've got Photos selected in the iCloud options wink

I don't care what rank I am and neither should anyone else.
Message 3 of 7
4,040 Views

L_W_Ward
Level 12: Nimble
  • 625 Posts
  • 42 Topics
  • 3 Solutions
Registered:

If you go to settings and then photos make sure you have the option selected there. Another idea would be to double check you have it shared on any other apple devices. 

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
Message 4 of 7
3,975 Views

Anonymous
Not applicable

Go into Settings and then iCloud and check that the following are set.

 

IMG_0318.PNG

 

 

 

IMG_0319.PNG

Message 5 of 7
3,911 Views

Cleoriff
  • 122832 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

@Anonymous

I do have to commend the way you use pictures to describe how to do phone related tasks. I know not everyone needs them ....but I do wink

(I know I don't have an iPhone but same applies for other makes) The old saying 'Every picture tells a story' is very true...

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
3,907 Views

Anonymous
Not applicable

@Cleoriff wrote:

@Anonymous

I do have to commend the way you use pictures to describe how to do phone related tasks. I know not everyone needs them ....but I do wink

(I know I don't have an iPhone but same applies for other makes) The old saying 'Every picture tells a story' is very true...


Thanks Cleoriff.

 

I just try to make the instructions as simple as possible, and try to get over what I would say in words, in pictures too, so that its possible for them to see the same on their iPhone slight_smile

Message 7 of 7
3,905 Views