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Message Charges WARNING

Anonymous
Not applicable
This is my first post on the Community website here goes
If you send an emoji character or send a message over 160 or send a picture in an email you will be charged for a picture message 33p. I think it's disgusting the way they do not advertise these charges.
I have a complaint in as I did none of the above but they have charged for something please check your bills
Message 1 of 16
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Curr946
Level 26: Upbeat
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I agree too. Not worded well.
Current Phone: Sony Xperia XZ Premium
Message 11 of 16
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Toby
Former Staff
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Hi guys,

 

I can talk to the team about this. How would you phrase it to make it clear out of interest?

 

Cheers

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Message 12 of 16
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jonsie
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A simple wording that yes, you can send mms but they are not covered by your allowance and will be charged at the current rate as per the out of allowance charges.

Message 13 of 16
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MI5
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Simples slight_smile
Clear instructions shouldn't be too difficult wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 16
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Cleoriff
Level 94: Supreme
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@jonsie wrote:

A simple wording that yes, you can send mms but they are not covered by your allowance and will be charged at the current rate as per the out of allowance charges.


Sounds good to me...

Veritas Numquam Perit

Girl in a jacket
Message 15 of 16
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Toby
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Thanks all slight_smile

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Message 16 of 16
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