Massive Data Usage Increase

[Bez89]

I was just wondering if anyone had experienced this. I've had my iphone 5 for nearly two years, and am coming to the end of my contract.In all that time I've never even come close to using the 1 gig of data I get with my phone. However in the last five six months, a good week before my bill, I get the txt you've used 80% of your data. I've used the tips from this forum IE, turning my data and 3G off when I'm not using it, and to stop apps from running, and downloading in the background. I've also set Facebook auto play to off. Yet two weeks ago, the day before I flew out on holiday, I received my new 1 gig data allowance, I turned data off so I could only use wifi on holiday, yet two days after I got home. I got the same txt saying I'd used 80%. The thing that's got me though, is I got my next 1 gig allowance yesterday, and got a txt today saying I'd used all my data, and it will reset on the 14th of next month. Now this has really got me, as I said I have data off unless I want a quick browse at work, and always use wifi where possible. It must be neigh on impossible to use a gig in one day. I spoke to customer services, who were pretty unhelpful at first, but said they will investigate, but will take five days, but I'm paying for a service I'm not receiving. Has anyone any similar experiences? As if it's not resolved, this could see me leaving O2 after being a long term customer.

[Anonymous]

Hi

you would have to be heavy streaming to use 1gb in a day.

Look in settings, mobile and look at the apps at the bottom as they will indicate what app is using how much data. Although these do need to be manually reset by you via the Reset Stastics writing highlighted in blue, before your next allowances start.

I would have suggested you contact Customer Services to question the data usage but i see you already have.

202 Contract.

4445 Payg.

If its an error they will return the data used to your allowance.

Edit : A possible help thread http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/High-data-usage-on-iphone-5/m-p/513836/hi...

[MI5]

Sounds like it's the common Apple bug that incorrectly reports data usage back to the network.
If you check other threads you will see it's not uncommon and unfortunately no one will accept responsibility for the issue so there's no help for you from O2 or Apple either......

[jonsie]

Maybe ios8 will help at 6pm 

[MI5]

Ever the optimist

[Bez89]

Thanks for the link bandofbrothers, and that's the thing I don't really watch or stream anything over the 3G. Tried a few of the things in the link, see if that works. Thanks for the help guys.

[MI5]

Good luck - It seems to come and go so may fix itself without you doing anything at all.......

[Anonymous]

When you are at home using wifi do you turn off 'Mobile data' in your phones settings.

I ask because when your iphone screen goes to sleep it auto switches from WiFi back to 3G without you knowing.

To test this let the iphone screen go to sleep and then press the home button.

Sometimes you will see the 3G icon in the status bar before the WiFi icon kicks in.

I always turn off mobile data at home or when somewhere on WiFi however remember to switch it back on when you leave WiFi range.

Settings, mobile, Mobile data 

[MI5]

That wouldn't account for 1gb of data use in a day though.......

[Bez89]

Bandofbrothers yes I always turn mobile data off at home. Only turn it on when out and about. When I want to use it then turn it off again. That's why this one is so strange, it would be impossible for me to use a gig in a day. Same on my hols, data and 3G off for over a week, get home, turn it on again. Next day, txt saying used 80%, impossible.