Apple iOS Devices (iPhone, iPad, etc.)

[szilliken86]

Hi there
I was having trouble sending and receiving mms on iphone 4s aswell. I phoned customer services who told me to upgrade to ios 5 and that should fix problem. I went into my local o2 store explained it them and they phoned customer services! So far i am able to send mms they went into my account later on and fixed it. It was showing on my profile in o2 store that mms was not set up. And thats what caused the problem. Luckily the guys in store was really helpful.

[Constanceb]

Might be stating something you already know, but there are 2 different mms settings on O2 - 1 for when you have an iPhone TARIFF with them, one when you don't.
If you have an iPhone, but not an iPhone tariff, the cellular network APN setting is mobile.o2.co.uk, when you have an iPhone AND an iPhone tariff, the APN is idata.o2.co.uk
Both use the same Vertigo username and (whatever it is) password
x

[daveRSV4]

Iphone 4S running on latest IOS version 5.1 ( 9B179 )

Does anybody now what settings to use on pay and go ?

Can anybody send a MMS on payandgo.

Current data settings

APN   payandgo.02.co.uk

Username  vertigo

Password  password

MMS Proxy  193.113.200.195:8080

also tried mms Proxy 82.132.254.1:8080 ( as per 02 text message )

Trying to send message to non iphone, message goes about 90% then stops as mentioned by others. I have tried reducing the max size as per other post.

Help

[adamtemp64 Level 50: Versatile]

http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=666&tab=8&step=2&settingId=3343

try those

[darrengf Level 18: Posting pro]

Ok if any one is still having some issues with MMS, Ask o2 to check your MMS activation at there end.

Customer services may advise its showing on there system, but they have another system is Tech support and they can see if its been fully activated.

Some do seem to have and some dont, Some one that i work with tried 3 days with customer care until he managed to speak to Tech support who advised that it wasnt fully activated correctly and he can fix this and try sending a mms in 24 hours, he did and it worked the day after as promised.

Im not saying it will work, but its worth a try.

Altho since IOS 5.1 ive not had one failure with MMS on 2g or 3g which is puzzling why some are still not working?

[Niall]

I've just spoken to a very helpful lady called Sandra in O2 Customer Service.

I mentioned this post, and she put me on hold whilst she spoke to Technical support. She confirmed that the ABS system (I think this is the front-end CRM system used by customer service agents) shows me as having MMS, but the MPF system (I might not have the correct name, I assume a back-end system) does not.

The solution is to place one order on ABS to remove MMS, wait for it to complete. Then place another order to provide MMS. This 2nd order should kick the MPF system to give me real working MMS. The two orders explains why they advise 24 hours.

Niall

[Tev]

Niall,

The info Sandra gave you is correct. Once your services are provisioned it you should be able to use the services.

[MrsC74]

Niall I just phoned them and read out your post he tols me both mine are set to on but he said my sime wasnt recognising it was in an iPhone so he has sorted that and to give it 24 hours ! we will see Thank you