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Level 3: Ponderer
loobs72
Posts: 346
Registered: ‎24-06-2008

Live Web Chat with 02

Anyone know how I get to do a live web chat with 02?
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Level 3: Ponderer
joolze
Posts: 206
Registered: ‎05-07-2008

Live Web Chat with 02

Whenever I'm looking at a tariff page one always seems to pop up!
32Gb Black iPhone 4
16Gb Black iPhone 3G on Simplicity, Mio A701 on Orange PAYG, Motorola V3 on Orange PAYG,
Nokia 7110 on Orange PAYG, Philips C12 on BT Cellnet PAYG, Ericsson SH888 on Orange Contract
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Level 2: Apprentice
elastictangent
Posts: 153
Registered: ‎02-07-2008

Live Web Chat with 02

Seems to be if you stay on any single page in the O2 shop the live chat pops up after you not doing anything for a while.
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Level 2: Apprentice
freelance81
Posts: 9
Registered: ‎13-08-2008

Live Web Chat with 02

That does seem to work - I get a box that says "A mobile phone specialist is online..." etc then select that I am an existing customer then I get two options but can't do live chat? Just want live chat really?
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Level 2: Apprentice
freelance81
Posts: 9
Registered: ‎13-08-2008

Live Web Chat with 02

Select the 'New customer' and not 'existing customer' and you'll get through to live chat.
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Level 1: Joiner
Nodlaad
Posts: 1
Registered: ‎05-01-2013

Re: Live Web Chat with 02

Sad sad sad
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bandofbrothers
Posts: 16,795
Topics: 687
Solutions: 1,773
Registered: ‎17-04-2012

Re: Live Web Chat with 02

On the occasion I've wanted to talk to live chat the blasted service fails to pop up.

Must be me...... Lol

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5.

iPhone 5s ~iOS 7.1.2
iPad Air ~ iOS 7.1.2.

Support Uk O2 Jobs.
Mea familia est mea vita.
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perksie
Posts: 24,742
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Live Web Chat with 02


Nodlaad wrote:
Sad sad sad


Idiotic post! :smileyfrustrated:

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
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perksie
Posts: 24,742
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Live Web Chat with 02


bandofbrothers wrote:
On the occasion I've wanted to talk to live chat the blasted service fails to pop up.

Must be me...... Lol

Live chat is here:

 

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
Level 7: Part Timer
w3dal2012
Posts: 154
Registered: ‎15-09-2012

Re: Live Web Chat with 02

And make sure your browser isn't blocking pop ups
apple fan boy :smileyhappy:
====================
iPhone 5, iPad 3 and a shiny MBP
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