Iphone5 new update

[Anonymous]

I am doing this new update on my iPhone 5, and I am just wondering how long it takes because it's been on one screen for ages with an iTunes symbol and a charger symbol and it has been like this for nearly two hours, also I can't access my phone of turn it back on.

[MI5]

Disconnect phone from PC and reconnect it with iTunes running and it should go into recovery software download automatically for you.

[Anonymous · Accepted solution]

@Anonymous

How have you got on with this ?

Hope your sorted.

If you are still stuck after going through all the tips and advice then if you have a local Apple Store then either make an appointment here http://www.apple.com/uk/retail/geniusbar/ or if it's close pop in and if there not busy a specialist I'm sure will help.

[MI5]

Issues such as this can be caused if your phone is full or almost full, so when you get back up and running have a clear out of any old photos, apps and videos etc that you don't need anymore.