Iphone5 new update

[Anonymous]

I am doing this new update on my iPhone 5, and I am just wondering how long it takes because it's been on one screen for ages with an iTunes symbol and a charger symbol and it has been like this for nearly two hours, also I can't access my phone of turn it back on.

[Anonymous]

Hi

Are you updating to iOS 7.1.2 ?

Shouldn't take 2 hours although it depends on how busy Apples Servers are.

Are you updating using iTunes or via OTA on the phone ?

If your iPhone is stuck or frozen after you attempt to update the iOS, then I'd suggest to try a hard reset.

Press and hold both the Sleep/Wake button and the Home button until the screen goes blank. Release both buttons.

Apple logo appears and your iPhone comes back to life.

[Anonymous]

Yes I think I've done it through iTunes and also it's showing my charger cable at the bottom, how can I stop it and get my phone back on ?

[Anonymous]

Press and hold both the Sleep/Wake button and the Home button until the screen goes blank. Release both buttons when the Apple logo appears and your iPhone comes back to life.

[Anonymous]

Just tried what you told me to do, it did what you said and gone straight back to the screen I had before with the iTunes symbol and a charger symbol?

[Anonymous]

Here is a help link http://support.apple.com/kb/ht4623

I suggest you first make a back up to iTunes and or iCloud.

Then launch iTunes.

Hook up your iPhone and you should get a pop up message saying an update is ready. If not then just hit check for update.

Leave it to do its thing.

[Anonymous]

Is it still hooked up to your PC/Mac ?

Unhook at hard reset.

Again by holding the top button and home button until the Apple logo shows and let both go.

Let me know if that works.

Look here about recovery mode http://support.apple.com/kb/ht1808

Last resort:
If not then read this link about a DFU RESTORE

http://m.iclarified.com/entry/index.php?enid=1034

[Anonymous]

I've asked for your threads to be merged.

Please just continue using one or things could get muddled.

[Cleoriff]

@Anonymous  Glad you have asked for the threads to be merged. This is the third one started by the OP today. Getting quite confusing

[jonsie]

Very confusing, questions and answers all over the place