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Iphone/sim

Superman41
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Just upgraded and went through the sim swapping process with the new 4g sim given.

I now receive an says "enter a valid sim" message.

On site it says " you'll know once it's transferred once your old sim stops working"

It has but the new sim doesn't work as I'm still being asked to enter a sim.. This is a new phone from O2.

Amy advice?
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jonsie
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Cleoriff
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@jonsie wrote:

Have you switched the phone off and back on?


@jonsie  Would he have been sent the wrong size sim? We saw this on a recent thread if I remember correctly?

Veritas Numquam Perit

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Superman41
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I have turned it off and on it didn't work.
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Superman41
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I have turned it off and on it didn't work.
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Superman41
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I believe it's a nano sim.
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Cleoriff
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@Superman41 wrote:
I believe it's a nano sim.

Well you have the right sim. Could you take it out and re-insert then switch phone off and on again?

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Any joy this morning? If not contact 202 or call into your local O2 store.

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Anonymous
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Hi does just say enter a valid sim or does it say anything after?

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MI5
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Make sure the sim is in the right way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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