Iphone 6+ instore preorder- help!

[Anonymous]

on ‎15-09-2014 17:39

Hi. I'd appreciate any help
I preordered my iphone 6+ instore on Friday, I was informed delivery would be 7th October. I received a text confirming these details. Today I decided to call 02 to see if this was defiantly the delivery date and they seem to have no record of my order. They asked me for an order number but I have nothing on my receipt and I haven't received an email just a text with a ref... I'm now slightly worried my order seems to have gotten lost.... Should I be worried???

Someone on chat told me to cancel the order I have already done instore and order again... I'm not keen on this as obviously this means my delivery will be even later.

If this does get resolved does what does anyone think of my chances of receiving my phone before the 7th oct??

Thxs.

[MI5]

Did you get a receipt for the deposit you paid?

[Anonymous]

To avoid any doubt i would return to the store you placed the order in (which i assume was an o2 store) and ask them to check for you.

I would avoid Live Chat for anything other than the most basic of questions and i would not rush to cancel your order until the store confirm either way. After all you have a receipt.

If you were to cancel and re order there is likely to be a delay up up to 7 weeks now and this may be made worse by the sad demise yesterday of Phones 4U.

[Anonymous]

Hi

Go back to the same O2 Store and they'll sort you out with any paperwork you'll need and clarify things for you.

[Anonymous]

Yes and I received a text saying the estimated del.

[Anonymous]

Many thanks. Just very annoying. I feel like this whole saga of pre ordering with 02 has been a total nightmare.

[MI5]

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@Anonymous wrote:
Many thanks. Just very annoying. I feel like this whole saga of pre ordering with 02 has been a total nightmare.

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You ain't seen nothing yet 😞

[MI5]

Just one text or two - One is order received and the other is receipt for deposit paid.....

[Anonymous]

Wait til Friday and the long list of posts where the delivery agents have failed to deliver on time or if there are stock shortages which we know there will be.

[Anonymous]

Just the one text......