on 30-09-2014 21:00
on 30-09-2014 21:00
on 30-09-2014 21:05
on 30-09-2014 21:05
on 30-09-2014 21:09
on 30-09-2014 21:09
on 30-09-2014 21:16
on 30-09-2014 21:16
on 01-10-2014 05:25
01-10-2014 09:54 - edited 01-10-2014 09:55
I agree - o2's handling of my iphone 6 order has been very unsatisfactory.
I ordered on the 23rd of September and at no point during the process did it say it was out of stock. A week later when I contact o2 to ask when I can expect to receive it, I'm told it's out of stock and they cant tell me when I'll receive it. All they can tell me is that it could be 2-3 weeks.
I'm not upset by the wait itself, I'm more upset at how vague o2 are about an estimated date of delivery. I dont think it's reasonable to give a 2-3 week eta - customers deserve to be given an accurate date of when they can expect to receive it. For example by saying 'You should receive it between the 20th and 23rd of October'.
The current process o2 give leaves me feeling empty and uninformed. I dont like it. A little bit more accuracy in future please o2.
on 04-10-2014 13:43
on 04-10-2014 13:43
on 04-10-2014 13:47
on 04-10-2014 13:47
I can well understand how that would be annoying. Personally I would go for the 128gb as long as it's definitely in stock. There again it's easy for me to say, it's up to you and to decide if you want to pay the extra.
13-10-2014 13:28 - edited 13-10-2014 13:30
13-10-2014 13:28 - edited 13-10-2014 13:30
I can't believe I keep renewing with O2. they are perhaps the worst provider I have used. No customer care, slow on orders, call centre help desks that work from a script and don't understand anything. Poor service too. Their maps of where they say they have coverage are just a complete Lie. I've been waiting over 3 weeks for my phone and they can't tell me anything. Yet they are shipping stock to stores! and ignoring customers waiting for online orders. Bluewater had stock on Saturday morning of the 64GB black which appears to be the most in demand model. But they do this becasue they get more suckers to sign into their terrible service, if youve ordered online theyve got your money and thats all they care about. I'll not be renewing with them ever again, so thats 4 accounts they will lose. Thing is, they don't care anyway. Suspect they don't eevn look at these comments and try to do anything about it.
I would cancel and change to the 128GB but they say it talkes 2 days for cancellation to go through and cant order other one until that has cancelled. By which time they will be out of stock again. Pathetic.
on 13-10-2014 18:30