Solved: Iphone 3GS - no service

Anonymous · ‎10-10-2013

hi

I just got a replacement phone - I lost my Iphone 3 GS and via insurance, I got a new one.

It looks like the Iphone can not read the SIM card - it says "No service" but when I go to Settings> Carriers> then "02-UK" is ticked/

Do i need to activate something special ?

PLease can you help ?

MI5 · ‎10-10-2013

If you asked CS to place a block on your account after you lost your phone you will need to contact them again to get the block lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-10-2013

If you asked CS to place a block on your account after you lost your phone you will need to contact them again to get the block lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎10-10-2013

If it's a new simcard it may want activating. The webchat link in my signature should get this done for you. As MI5 says, ask them to make sure the lost/stolen bar has been removed. Reboot the phone when you have done that.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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