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IPhone 5 just gone down for calls

Anonymous
Not applicable

hi,

 

Is anyone else having problems with their IPhone with calls. If you dial an O2 number there is no dialling tone or anything but text messages are coming through. My husband and myself both have the same phone so is it a network problem?

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Cleoriff
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Thanks for that update @Toby

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Message 11 of 29
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MI5
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Thanks Toby.
Good and quick with the update slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Message 13 of 29
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Cleoriff
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@jonsie wrote:

There seems to be a problem with the O2 website too?


The main website? Does that include the forum @jonsie (because as yet I am having no problems here)

Or the shop I have just been browsing...

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Message 14 of 29
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MI5
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Working ok for me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Back working ok now. The community was ok but the main home page wouldn't load or the shop pages. OK now....

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MI5
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Spoke too soon.....
Forum on a go slow now for me too.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 29
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Toby
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Hi guys,

BT, our fixed line partner, have confirmed they have started to see an improvement in call connections. We continue to work closely with them to monitor service and await confirmation that the issue has been fully resolved.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Cleoriff
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@MI5 wrote:
Spoke too soon.....
Forum on a go slow now for me too.....

Well I am amazed that all still seems ok for me here in Spain....but as I am typing this the post tab is still rolling over...as if it is still connecting?

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Message 19 of 29
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MI5
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It's working but realllllllly s l o w !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 20 of 29
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