I phone 6 help!!!!! not working, getting stuck

[Anonymous]

Hi 

I wonder If you can help me I purchased my IPHONE 6 around december last year and it's been playing up for about a month now.

It is acting by itself, calling people randomly, texting....it's like a ghost is running my phone for me, it keeps calling randon people, cuts off my phone calls and then calls again and cuts off.

It flicks between facebook, emails, txt ,calls without me pressing anything.....all very strange.

I have to say that i'm at the stage where I now can't txt or call anyone because it won't let me.

I've kept all updates frequent and I'm now stuck on what to do???

please help....

sam

[jonsie · Accepted solution]

A couple of things you can do. First try a restore in iTunes and if that doesn't fix the various issues you are having I would get it checked by Apple. Do you have a store nearby?

https://www.apple.com/uk/retail/storelist/

[MI5]

I concur, if a back up and restore doesn't fix it, seek help from Apple directly.
If they find it's faulty it will be replaced on the spot.

[Anonymous]

many thanks

[Anonymous]

thanks

[Cleoriff]

Its only 8 mths old so still under the one year warranty.....You should have no problem if you contact Apple support

[Mark_1980]

As others have suggested, try restoring the phone before you do anything else. I'd suggest restoring it as a new handset too (not from a backup), as it may be a rogue app which is causing the problem.

If you restore it as a new handset you will need to re-download your apps etc. but it's not really a big deal, plus you'll still have all of your photos if you have iCloud turned on