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HELP! iPhone 5 Unlatching request rejected?

Anonymous
Not applicable

Hi,

 

I have been trying to unlock my iPhone 5 using the online form. The first time the request was rejected as my new SIM Card had barely been used. I realised this and made a few calls/texts/web... it is now showing in my 02 account as attached to my Mobile number.

 

However, immediately after receiving the rejection e-mail I filled out the form again to be rejected again (and again 24 hours later), but this time with the following message 2x:

 

"

** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2 Customer Service

"

 

How long must I have to wait before I am able to re-apply for the unlock?

 

Any help would be greatly appreciated.

 

Regards

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MI5
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Live chat strikes again - Until O2 realise they are useless there will always be a job for us slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Sorry for the late reply... But it was all sorted over the phone.

If anyone has the same problem in the future... Please don't bother with the people on WebChat and just call O2.
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Cleoriff
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@Anonymous wrote:
Sorry for the late reply... But it was all sorted over the phone.

If anyone has the same problem in the future... Please don't bother with the people on WebChat and just call O2.

Live chat certainly failed to sort out your simple problem @Anonymous...thanks for your feedback and glad it's sorted wink

Veritas Numquam Perit

Girl in a jacket
Message 23 of 25
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MI5
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@Anonymous wrote:
Please don't bother with the people on WebChat and just call O2.

The very same advice we always give too wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 25
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jonsie
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