iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Benlfc]

I received all my tracking info this afternoon early doors, UK Mail also sent me text to confirm delivery of my 6 plus tomorrow. Hope others are receiving this info to

[Anonymous]

I never expect smooth sailing when ordering a phone for release from o2

[Anonymous]

does anyone know if there's a UKMail depot in Belfast NI? Their website shows there isn't! but my order tracking actually says my item is in belfast? 

it says current Belfast so I assume that means current location?

[Anonymous]

Just keep on checking from memory they kept on updating and getting phones out for delivery quite late with the 5 release

[Anonymous]

Hi

Will you let us know how your order proceeds and let us know if you receive it ok please.

[Huntress]

@Anonymous 

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@Anonymous wrote:

I can't see how people who have ordered the same phone and colour and GB as me have got tracking numbers when they orderd way later after me I did mine at 7.55am on the 12th just spoke 2 o2 and they said I will get mine in 2-3 weeks I thought it was first come first serve? 

Do o2 really know what they are doing and I think they have made a total mess of this 

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Sadly I think everyone you speak with at O2 at the moment just give you platitudes.  I certainly will not be upgrading again via 202 and even considering not with O2 after more than 10 years with them 

[Anonymous]

How do u get that info all I see is collected not where it is

[Anonymous]

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@Huntress wrote:

@Anonymous 

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@Anonymous wrote:

I can't see how people who have ordered the same phone and colour and GB as me have got tracking numbers when they orderd way later after me I did mine at 7.55am on the 12th just spoke 2 o2 and they said I will get mine in 2-3 weeks I thought it was first come first serve? 

Do o2 really know what they are doing and I think they have made a total mess of this 

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Sadly I think everyone you speak with at O2 at the moment just give you platitudes.  I certainly will not be upgrading again via 202 and even considering not with O2 after more than 10 years with them 

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They guy was very understanding and I could not understand why they got tracking before me and added £20 to my monthly bill 

I wouldn't mind but I played off my o2 refresh of £140 and £69 upfront just so I could get the phone I'm so dissapointed with o2 its a total mess 

[Anonymous]

Ordered a gold 64gb plus at 9.30am on 12th and still heard nothing

[Huntress]

@Anonymous  I upgraded but still had to pay £139.99 towards the cost of the IP6+ and that money has already been taken from my account.

I have complained and O2 are looking for the recording of the conversation I had with the CS Adviser who took my order as I've complained I wasn't made aware at the time the order was placed that there was a delay in shipping the phone.  They said it would take around 3-5 working days to find and review the recording to see whether I would be entitled to any compensation.  Again, it seems like platitudes but I'll wait and see.  Not happy though