Apple iOS Devices (iPhone, iPad, etc.)

[mdj1]

OK, yesterday when the service went down I phoned up and was told my sim wasn't working, I went to the O2 shop and was told that I needed a new SIM, obviously incorrect as the network was screwed. Anyway, they gave me a new sim which doesn't work, my old sim worked fine until this evening when they obviously tried to activate the new sim, which doesn't work, so now im without a phone again!! So is there anywhere on line where I can activate the old sim again? I found a page that says enter your phone number and we will send you a code but whats the point in that!!!!! the old sim doesn't work, most people would be entering a new sim because the old one is screwed, so why the heck would O2 send the code to your phone. Is O2 some sort of joke or what?

[jonsie Level 59: Quartermaster]

You won't be able to activate your old sim as it will have been disconnected from the network. Hopefully they will get the new sim provisioned quickly for you. Keep rebooting the phone but if it's not connected tonight then obviously I would contact them first thing either by phone or online chat. Bad advice in the first place from the store, probably before they were aware of the network problem. No excuse though.

[mdj1]

o2 are just a huge joke, I should be able to log in to my account and activate a sim without them having to send a code to a sim that obviously doesnt work!

Very, very annoyed.

[jonsie Level 59: Quartermaster]

Understandably, I would be angry too. Unfortunately there is no way round it. It isn't an automated service as someone has to physically provision the card and set it up on your account.