on 19-08-2010 23:08
on 27-08-2010 18:14
on 29-08-2010 23:39
on 30-08-2010 08:08
Manual network selection:
Forcing your mobile to logon to a different network, then back to O2 refreshes your mobile's connection to the O2 network and helps push through undelivered messages. To perform a manual network selection, in the 'Network Selection' settings of your mobile select 'manual'. Your mobile will search for available networks. Select Vodafone and you will receive an error message similar to 'Connection Failed'. Repeat this again, but select O2 and you will receive a 'Success' message or something similar.
Provided there are no network faults in your area and your mobile/SIM are not faulty, any undelivered SMS will come to your mobile within a few minutes (for information on how to do this, check your user guide).
If you have tried all the above and are still experiencing problems receiving text messages please click on the 'Call Us' or 'Email Us' link below and be sure to include the following information:
• Alternative contact number
• Duration of problem
• Error message, if any, received
on 01-09-2010 17:42
on 02-09-2010 16:35
on 28-12-2011 21:17
I'm in BC, Canada. My daughter lives in the UK and is with O2...texts she sends me come thru fine, but my text to her do not. I've contacted my provider, and they tell me my texts are getting to the "International hub"...some sort of clearing center for global texts contracted by cell providers, but dead ending there. My daughter changed from Orange to 02 keeping the same number, and the techs. at this end say that my messages are somehow getting routed to Orange and not O2. When my daughter called, as you've mentioned, they didn't seem to have a clue what to do!!!!
Customer service and/or their technicians need to buck up and fix this problem....I didn't realize I wasn't alone with this issue. Have you actually spoken to a tech about the problem? And if so, what was his/her response? Are they looking into it? I
ve tried to get a phone number to call the technical department directly but no joy...I want to resolve this issue. You guys are paying for a service(International texting) that obviously has bugs. They need to sort it out!!!!!
on 03-03-2012 14:33