Can't make or receivee calls on 5s

[Anonymous]

Need help I can't seem to make or receive phone calls

[Anonymous]

Hi

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

Turn your phone off, remove the sim and clean it, turn back on.

Also check here http://status.o2.co.uk

If no change phone Cs to have your account checked over.

202 contract.
4445 Payg

[MI5 · Accepted solution]

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Anonymous]

@Anonymous

My apologies I omitted to ask ~ Are you getting the O2 Network in your iPhones Status Bar ?

[MI5]

If you check through the link I posted it should direct you to the cause of the problem.
Once you know that we can advise how to resolve it

[Sammy_boy]

Have you had the phone from new or did you get it secondhand? If the former, might be worth checking it hasn't been barred or blacklisted - ie reported as lost or stolen. I had that with an iPhone 5 I got from CEX, but they exchanged it for another one.