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Can't get wifi

Anonymous
Not applicable
Have recently changed from iPhone 4 to iPhone 5 now can't log into wifi either at home or out anywhere. Carphonewarehouse did software upgrade today then said it work but still no joy. Any ideas please?
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Anonymous
Not applicable
Hi and Welcome to the forum.

Here is some Apple help links

http://support.apple.com/kb/TS1559

https://www.apple.com/uk/support/iphone/wifi/

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

When you turn on wifi on the iPhone does it find your router. If so try forgetting the network and re set up the connection paying careful attention to keying in the case sensitive password.

If all else fails you could book an Apple Genius Bar appointment here http://www.apple.com/uk/retail/geniusbar/

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MI5
Level 94: Supreme
  • 143452 Posts
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Registered:
Can you turn WiFi on or is the option greyed out?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Anonymous
Not applicable
Hi and Welcome to the forum.

Here is some Apple help links

http://support.apple.com/kb/TS1559

https://www.apple.com/uk/support/iphone/wifi/

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

When you turn on wifi on the iPhone does it find your router. If so try forgetting the network and re set up the connection paying careful attention to keying in the case sensitive password.

If all else fails you could book an Apple Genius Bar appointment here http://www.apple.com/uk/retail/geniusbar/
Message 3 of 3
3,008 Views