This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Caller's can't hear me but I can hear them iPhone 6

rossmc87
Level 1: Joiner
  • 9 Posts
  • 5 Topics
  • 0 Solutions
Registered:

on ‎18-06-2016 18:23

on ‎18-06-2016 18:23

For the last few weeks part way through most phone calls the person on the other end suddenly can't hear me even though I can hear them perfectly. Hanging up and dialing again doesn't clear it and I usually have to wait anything up to a minute for it to sort itself out or put the phone into flight mode to force it to clear.

 

I have tried restoring my phone but the issue still persists.

 

It also only appears to have started when I first updated to iOS 9.3.2.

 

Any help or suggestions would be appreciated.

Message 1 of 5
8,049 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 144312 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

on ‎18-06-2016 18:25

on ‎18-06-2016 18:25

First thing I'd try is a new sim card (any o2 shop can do a simswap for you) and if that doesn't work, take it to an Apple store for them to run a diagnostic check on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
8,047 Views
0 Kudos

Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎27-06-2016 11:48

on ‎27-06-2016 11:48

Hey @rossmc87 Can you give us an update on your issue? Are you still having problems with people not hearing you on calls? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 5
4,929 Views
0 Kudos

rossmc87
Level 1: Joiner
In response to Martin-O2
  • 9 Posts
  • 5 Topics
  • 0 Solutions
Registered:

on ‎02-07-2016 18:08

on ‎02-07-2016 18:08

I got a sim swap at my local O2 shop and so far so good. Hopefully I'll have no more issues with callers unable to hear me.

Message 4 of 5
4,871 Views
0 Kudos

MI5
Level 94: Supreme
In response to rossmc87
  • 144312 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

on ‎02-07-2016 18:13

on ‎02-07-2016 18:13

Fingers crossed for you.
Let us know if it works.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
4,868 Views
0 Kudos
Top Kudoed Authors
View All
Top