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Level 1: Joiner
Posts: 1
Registered: ‎01-02-2013
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Broken iPhone with insurance.

Hi, I just wanted to get someone's opinion on my situation. Basically I've had my iPhone 4S contact just over a year now and I've had iPhone insurance with O2 since I brought the contract. Yesterday I was crossing the road, my phone fell out my pocket and I didn't have time to pick it up and it got run over, very unfortunate, really wasn't my day Smiley Sad the phone was completely destroyed, I picked up what I could, it was all in pieces. I managed to get the sim out and that is fine and working so now I'm using my business work phone with the sim. The phone was so smashed up and ruined that I threw it away. Since I've had insurance from the beginning I'd like to know if it's worth claiming and getting a new one, I've been told its about £60 but I have nothing to send back since I threw the phone in the bin, is this a problem, will I be able to claim now? What should I do? Thanks for all help given!

Posts: 48,958
Topics: 429
Solutions: 2,706
Registered: ‎04-01-2009

Re: Broken iPhone with insurance.

If a phone is accidentally damaged they usually want to inspect it so you wouldn't be able to clai for that. Now if the phone was lost......

Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Broken iPhone with insurance.

[ Edited ]

Moving the sim to another phone creates a problem as it must not be used until the claim is reported.

 

You have missed out on your expensive insurance here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Broken iPhone with insurance.

If you only threw it away yesterday it's time to get bin diving. You need to send them the phone back.

To be honest if its a complete write off they may not even replace it if you cannot provide all the handset anyway.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Posts: 27,372
Registered: ‎17-04-2012

Re: Broken iPhone with insurance.


jonsie wrote:

If a phone is accidentally damaged they usually want to inspect it so you wouldn't be able to clai for that. Now if the phone was lost......


Smiley Wink


Posts: 27,372
Registered: ‎17-04-2012

Re: Broken iPhone with insurance.

In the insurance world your word is not good enough.

Fact , evidence and paper trail is what their interested in.

Too many dodgy claims !

Posts: 57,881
Topics: 386
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Registered: ‎04-04-2012

Re: Broken iPhone with insurance.

Which part of chucking it in the bin did you think was the right thing to do?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 and Z3 Tablet

nil desperandum


Posts: 48,958
Topics: 429
Solutions: 2,706
Registered: ‎04-01-2009

Re: Broken iPhone with insurance.

Should have at least been put in the original box and given a decent burial!