upgrade. customer service???????

[Anonymous]

waited 45 mins for chat window to start as 'agents busy'....after all of 5 mins active they went quiet....without resolving my issue.....then after another 15 mins message said their internet down????? upgraded phone contract ended. got new phone & sim today. phone works fine except no network service etc. never said any info about having to activate it. also now looks like old a/c set up for another 2 years??? has the old number been kept for new phone?? if yes/no....anyone know what i do now. i have a teen with autism getting very impatient to use new phone while i'm gonna lose my sh*t if i dont get to sort it & go back to my Madame Secretary recording...........................................

[Anonymous]

She'll like what she sees @Cleoriff

[jonsie]

[Anonymous]

o2 are nothing but liars they told me to get a contract sim after 3 month i will be able to get a new upgrade meaning new phone as they told me now they are saying i carnt until after 6 month what a load of **bleep** was speaking to a representative from o2 on live chat but still getting no where they logged off in 5 mins of talking in chat thwy are didishonest company...not good if they lie to u 

[jonsie]

Normally once you get a sim only contract you can upgrade. It used to be 3 months but if they have changed it you should have been told.

[Anonymous]

they shud have informed me but didnt i have tried 202 and they just give me total poop o2 has gpt to be the biggest rip off ever ad rather go bk to 3 if this **bleep** happens to loyal customers been with o2 for nearly 4 yrs on pay as u go aswell 

[jonsie]

You do know of course that Three are currently in the process of buying O2.....

[Anonymous]

They don't have to inform you of anything, you should read the t&c of what you signed up to before you signed as its all there in black & white

[Cleoriff]

If you have been told this by live chat and have kept a transcript of the conversation then you have to complain

http://www.o2.co.uk/how-to-complain

[jonsie]

Make enough noise and they may well do something for you.

[Liz7]

Chat