Solved: upgrade confusion

Anonymous · ‎30-01-2016

Hi inspoke tonsome one at o2 about an upgrade and they said i had to pay the remander of my device plan firsf but iv just been looking and it says i can upgrade even if im still in contract with them can any one help me please

Cleoriff · ‎30-01-2016

Hi @Anonymous

If you read through this guide to refresh it explains it all...

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

Veritas Numquam Perit

View solution in original post

MI5 · ‎30-01-2016

You can upgrade at any time but you must pay your current device off first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎30-01-2016

Hi @Anonymous

If you read through this guide to refresh it explains it all...

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/m-p/877701/highlight/true#M64851

Veritas Numquam Perit

jonsie · ‎30-01-2016

You need to pay off the device plan first and then take out a new Refresh contract to upgrade.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎30-01-2016

10, 11, 12.....Not bad....

Veritas Numquam Perit

MI5 · ‎30-01-2016

Pay off phone and upgrade - simples

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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