text messages

[Anonymous]

Problem with one particular contact number when I try to send a text message it fails. I haven't blocked the number or anything like that and the receiver has checked their phone and there is no blocks, etc on my number. They can text me and my phone receives the message no problem. The irony is we're both O2 customers. Anyone experienced this before or suggest how I can resolve this? Thanks   

[Cleoriff]

Hi @Anonymous 

You could try uninstalling the number then adding it again. If you are sure neither number has been blocked?

Or it could be a new sim is needed.....?

[MI5]

What phone is it that you are having trouble texting to ?

[Anonymous]

Has this just started ?

Can you ring the number without issue ?

When re adding the contact details into your contacts try adding it slightly different ref the contact name.

Some phones have two avenues of blocking in its settings.

Blocking calls.
Blocking text messages.

You may need to check both settings if applicable.

Speak to o2 Customer Services Link http://www.o2.co.uk/contactus to ensure no block is on your account.

On occasion a sim swap has resolved such issues.

Any O2 high street store can do this for you. If your on a contract take some photo ID with you.

[Cleoriff]

Re the above. It would be interesting to know if O2 still actually require you to take photo ID for a sim swap when on contract?

The reason I ask is because I went to my local store for a sim swap yesterday. I was never asked for any type of photo ID. I was asked for my name, address  and the password I use when contacting O2.

[viridis]

They asked me for id when I did a simswap, I think the general rule of thumb is that it depends how dodgy you look.

[jonsie]

They asked me for Id but they accepted a debit card as Id with just my first initial and surname.

[Cleoriff]

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@viridis wrote:
They asked me for id when I did a simswap, I think the general rule of thumb is that it depends how dodgy you look.

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I think the rule of thumb is...there is no rule of thumb. They just please themselves...:smileywink:

[Anonymous]

I've tried uninstalling the number then adding again but it didn't work.

[Anonymous]

iPhone. One of the older models.