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spent some credit dont know how!

joules
Level 4: Observant
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Hi sorry back again, something came up to say I had used a £1.00 off my  balance! I don't know what that was about!  could I have inadvertenly clicked on something to buy, an app maybe! do not really understand all this stuff! any help with this one!  many thanks

Message 1 of 52
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MI5
Level 94: Supreme
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Background data may be used by apps that require location services so location access should be turned off too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 52
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Anonymous
Not applicable
If you have turned off mobile data it cannot be used in the background
Message 12 of 52
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joules
Level 4: Observant
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turned off location services but still says the same thing under mobile network,data connection!

Message 13 of 52
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Anonymous
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That is just a warning if it is switched off it cannot use any data
Message 14 of 52
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Anonymous
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You need to turn mobile data OFF
Message 15 of 52
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Anonymous
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Turning off Mobile Data stops the connection to the O2 Network.

You'll be fine if You follow my step by step instructions a few posts back.

Or add a bolt on as discussed earlier ,and then turn mobile data back on.

slight_smile
Message 16 of 52
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joules
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Thank you, is there anything else going on in the background I should be aware of?

 

Also under store icon it says 1 update, do I need to do anything with this? good to know I am new to this type of phone........wish I'd never started!!

Message 17 of 52
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Anonymous
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That means there is an update for an app you have installed you can update it on wifi by pressing on it and pressing update
Message 18 of 52
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joules
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Haven't installed any apps!!!!! if I have don't know how!!?

Message 19 of 52
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Anonymous
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It could be an update for the play store they do release them from time to time
Message 20 of 52
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