sms to mms

[Anonymous]

Here's the situation,

Apparently when you send a basic text message but using 1 of those silly little emotions at the end of it, it changes your sms to a mms. Well unfortunately for me I only discovered that when my monthly bill came in at £93 instead of £40.

Tbh I didn't even know what a mms or sms was till I searched it up colour me technological unadvanced but I thought a text was a text and a media text had mass body like a picture or video not a stupid emotions smiley. What I found out to my disgust was that little smiley face thing costs 33p per message and massed up a total of £53. I had unlimited texts and I thought a mms message meant the other didn't have a andriod phone and it was kinda like an imessage (long time iPhone user)

So is O2 gonna make me pay this extra charge for something I knew nothing of or could do anything about? How about a heads up saying this will send as a mms and charge you money. Or a simply do you want to pay the extra 33p in a pop up...so annoyed. Need to be a rocket sciencest to understand phones nowdays

[Anonymous]

I'm either gonna ring them tomorrow or pop into an O2 store. Maybe both undecided as of this moment.

Yeah first time it's ever happened, some lass started doing it so I was doing it back just to be polite and my politeness could cost me an additional £50, I've learned a lesson though, never be nice always be a **bleep**...at all times

[MI5]

When I think of the money I've wasted on women over the years..... makes me shudder lol

[Anonymous]

Guess most of us fellas and a few ladies could own up to that but hey you only live once and you can't take it with you @MI5

[Anonymous]

Personally I am not sure going into store will be that much help. I think they will just call CS!!!!

Your shout but I would call first and see how you get on explaining that the update was the cause and you weren't notified etc.

Please let us know how you get on

[Cleoriff]

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@MI5 wrote:
When I think of the money I've wasted on women over the years..... makes me shudder lol

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Ooh I just bet they loved all those wasted smilies. You would have spent less money buying flowers!

[jonsie]

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@Cleoriff wrote:

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@MI5 wrote:
When I think of the money I've wasted on women over the years..... makes me shudder lol

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Ooh I just bet they loved all those wasted smilies. You would have spent less money buying flowers!

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Good job you ain't in Thailand then MI5!

[MI5]

Yeah, well it wasn't just smilies and flowers either 😞

[jonsie]

I know what you mean

[Anonymous]

Do let us know if you get any sort of refund from O2 hopefully you will

[Anonymous]

Well I rung the CS on the 202. The guy who answered the phone kinda just said nothing we can do and that it's samsung who built the phone to operate like that but I pestered him till he put me on to the manager. This is where it gets very confusing as he was an Indian sounding fella and I'm broad geordie...from what I can tell they will met me half way on the bill and so it doesn't happen again they added some bolt on to my tariff. I couldn't understand what the bolt on was because I couldn't understand him so I just accepted it, it's got to be a bonus so I didn't mind.. I just didn't want to pay the full £93.

To summarise my expierence never send smileys, a simple x will surmise. I spent £50 on smileys and didn't even get my leg, would of been better off just slipping smileys of the frozen variety through her letter box.