samsung s6 update

Kelb · ‎29-05-2016

Hi.

A few weeks ago my mum's phone recieved a device update. After it was installed it would no longer accept her fingerprint or password and needed a factory restore. The exact same thing had happened again today.

Any ideas

Cleoriff · ‎29-05-2016

Hi @Kelb She could try this to reset her fingerprint ( android central advice)

Applications > Application Manager > Fingerprint > Clear data.
Then reboot your phone. It should work after this.

If it keeps happening frequently you should get further advice by contacting Samsung directly http://www.samsung.com/uk/support/

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

Veritas Numquam Perit

Martin-O2 · ‎07-06-2016

@Kelb did you have any luck getting the finger print login working?

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