on 09-05-2013 13:46
09-05-2013 14:11 - edited 09-05-2013 14:26
I'd ask for the phone to be returned then take it to a Sansung repair centre for a second opinion. Unfortunately we get lots of reported issue like this with O2's designated repair company...
on 09-05-2013 15:21
on 09-05-2013 15:22
on 09-05-2013 17:17
I had a similar thing when I dropped my Iphone 3G and the screen broke, the repair was free though, but it cost me 50 excess on the insurance for a replacement phone while my Iphone was being repaired.
on 10-05-2013 07:01
when I finally got through to them, 45 mins later.
They said I can claim on my insurance. BUT i have to wait for my phone to be returned, then I can ring them up again and go through my insurance. why can they not send me a replacement. They already have my phone, it is me that is losing out, by waiting for my phone to be returned.