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Level 2: Apprentice
ddnuts
Posts: 6
Registered: ‎08-05-2013

samsung s3 wont turn on

Hi my samsung was fine on saturday, sunday tried to turn my phone on. It had dies, tried different different battery and charger. Toot to 02 shop and they sent it to repair shop. Had phone call today to say my phone will cost me £138 to repair due to screen damage. I can honestly say it hadnt been dropped. Where do I stand on this?
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Level 2: Apprentice
ddnuts
Posts: 6
Registered: ‎08-05-2013

Re: samsung s3 wont turn on

also only had phone since february
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MI5
Posts: 26,430
Topics: 233
Solutions: 2,888
Registered: ‎04-04-2012

Re: samsung s3 wont turn on

[ Edited ]

I'd ask for the phone to be returned then take it to a Sansung repair centre for a second opinion. Unfortunately we get lots of reported issue like this with O2's designated repair company...

 

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Samsung S3 i9305 Dual SIM. Asus Fonepad.
(HTC One M7. Samsung ATIV s. Xperia Z1.)
Note 4 (still) pre-ordered.
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Level 21: Regular
gillsfankev
Posts: 1,101
Registered: ‎01-11-2010

Re: samsung s3 wont turn on

Another one to add to the

"we're not going to repair it for free because....." list.

Seriously, what are the repair guys thinking that they can get away with this forever!!

Just do your job and repair the **stupid** thing like you're supposed to!
If you need help for mobiles. Google around and you can find me!
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Level 21: Regular
gillsfankev
Posts: 1,101
Registered: ‎01-11-2010

Re: samsung s3 wont turn on

The only 'screen damage' is probably because one to the repair 'engineers' dropped it themselves!
If you need help for mobiles. Google around and you can find me!
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MI5
Posts: 26,430
Topics: 233
Solutions: 2,888
Registered: ‎04-04-2012

Re: samsung s3 wont turn on

^^^ hear hear !!
Samsung S3 i9305 Dual SIM. Asus Fonepad.
(HTC One M7. Samsung ATIV s. Xperia Z1.)
Note 4 (still) pre-ordered.
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Level 2: Apprentice
ddnuts
Posts: 6
Registered: ‎08-05-2013

Re: samsung s3 wont turn on

on phone to 02 at the moment, not happy with them.
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MI5
Posts: 26,430
Topics: 233
Solutions: 2,888
Registered: ‎04-04-2012

Re: samsung s3 wont turn on

Nor would I be :smileysad:
Samsung S3 i9305 Dual SIM. Asus Fonepad.
(HTC One M7. Samsung ATIV s. Xperia Z1.)
Note 4 (still) pre-ordered.
Please use plain text.
Level 9: Fired up
Richard_Allen
Posts: 850
Registered: ‎03-09-2012

Re: samsung s3 wont turn on

I had a similar thing when I dropped my Iphone 3G and the screen broke, the repair was free though, but it cost me 50 excess on the insurance for a replacement phone while my Iphone was being repaired.

 

 

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Level 2: Apprentice
ddnuts
Posts: 6
Registered: ‎08-05-2013

Re: samsung s3 wont turn on

Hi,

 

when I finally got through to them, 45 mins later.

They said I can claim on my insurance. BUT i have to wait for my phone to be returned, then I can ring them up again and go through my insurance. why can they not send me a replacement. They already have my phone, it is me that is losing out, by waiting for my phone to be returned.

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