on 09-05-2013 13:46
09-05-2013 14:11 - edited 09-05-2013 14:26
I'd ask for the phone to be returned then take it to a Sansung repair centre for a second opinion. Unfortunately we get lots of reported issue like this with O2's designated repair company...
Samsung AtivS WP8.1 Xperia Z1
Note 4 Bronze (still) pre-ordered.
on 09-05-2013 15:21
"we're not going to repair it for free because....." list.
Seriously, what are the repair guys thinking that they can get away with this forever!!
Just do your job and repair the **stupid** thing like you're supposed to!
on 09-05-2013 17:17
I had a similar thing when I dropped my Iphone 3G and the screen broke, the repair was free though, but it cost me 50 excess on the insurance for a replacement phone while my Iphone was being repaired.
on 10-05-2013 07:01
when I finally got through to them, 45 mins later.
They said I can claim on my insurance. BUT i have to wait for my phone to be returned, then I can ring them up again and go through my insurance. why can they not send me a replacement. They already have my phone, it is me that is losing out, by waiting for my phone to be returned.