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Level 1: Joiner
vonny
Posts: 2
Registered: ‎09-07-2013
Accepted Solution

samsung galaxy ace

hi i have a samsung galaxy ace 2 it keeps freezing going to blank screen and the buttons at the bottom flash or it freezes on what ever screen it is on at the time especially on a game to, i have taken the battery out and held the off button for 30 seconds like ive seen on the internet, can anyone help please

 

thankyou

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bandofbrothers
Posts: 12,836
Topics: 430
Solutions: 1,551
Registered: ‎17-04-2012

Re: samsung galaxy ace

Hi,

 

 

Try updating the software to the newest available for your handset.

 

Or the series of button presses Volume up+Home+Power Button for around 10 seconds until the logo shows and then let go.

 

If no joy seek redress through samsung or 02 Repair Services.

iPhone 5s -16Gb Space Grey - iOS 7.0.6
O2 PAYG - 4G.

iPad Air 16GB. iOS 7.1
MacBook Air 128GB. OS X Mavericks.

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Level 1: Joiner
vonny
Posts: 2
Registered: ‎09-07-2013

Re: samsung galaxy ace

thankyou the phone is up to date already so i will try the 3 buttons

 

yvonne

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bandofbrothers
Posts: 12,836
Topics: 430
Solutions: 1,551
Registered: ‎17-04-2012

Re: samsung galaxy ace

Morning.

Ok.

Hope all goes well
iPhone 5s -16Gb Space Grey - iOS 7.0.6
O2 PAYG - 4G.

iPad Air 16GB. iOS 7.1
MacBook Air 128GB. OS X Mavericks.

Support Uk O2 Jobs.

Mea familia est mea vita.
Please use plain text.