samsung galaxy S3

[Anonymous]

daughters phone - battery problems????   screen flickers and freezes at 40 % and then turns itself off, not able to turn back on unless recharged,  does not hold charge, with wifi on lasts 4 hours max, otherwise needs charging 3 times daily (minimum), if nothing being used lasts 5 hours max.   HELP??????  thanks  (nothing running background)

[Anonymous · Accepted solution]

Hi

I'm wondering if it's suffering from the bulging battery issue. Take it out and see if it swivels on a flat surface.

If you can try another official authentic battery in it too.

Edit : You may need to approach http://www.samsung.com/uk/support/ to get help. They would want the phone and battery sending off so make sure you take time / date stamped photos of the phone to show its condition.

[Cleoriff]

I have an S3 and the same thing happened to me. I tried a number of things and ended up getting a new Samsung approved battery and it seemed to resolve my problem ...

Just wondering...how old is the S3?...I ask that question as it could be a hardware fault....?

[Anonymous]

Had the same issue after updating to 4.3. Maybe the software is causing you the same issue

[Anonymous]

phone is a year old. thanks 

[Cleoriff]

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@Anonymous wrote:

phone is a year old. thanks 

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I would firstly remove the battery and lay it on a flat surface. If there is a problem you will see a slight bulge and the battery can spin a little when touched. This is the easiest thing to try. If it is bulging or can be moved...that's mote likely to be your problem and you need a new battery

[Anonymous]

I hope the tips and advice given have helped steer you to what you can do next tibnet 😄

[Anonymous]

great tips many thanks x

[MI5]

Remember, if required, you have a 2 year warranty too.

[jonsie]

If the battery proves ok maybe a factory reset will help, especially if it's running 4.3