phone barred

[Anonymous]

My wife lost her payg HTC phone and told 02. They barred her phone. She then found her phone in a shop and asked 02 to unbar it. So far,three days later and having been assured by two different people online, that her phone would be OK soon, she is still without a working phone. I am housebound and a mobile is essential. We are going to buy two new payg phones with a different provider because of the awful service.

[MI5]

Of course you have an account, just a PAYG account. The sim is the account which was barred as I said in the first place....
If you have auto top up enabled just as much damage can be done on PAYG as on contract. It's measures for your financial protection.....

[jonsie]

So the phone wasn't IMEI barred? This was the up to 7 days that I posted earlier.

[Anonymous]

Oh dear, wish I hadn't bothered. 

[Cleoriff]

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@Anonymous wrote:

Oh dear, wish I hadn't bothered. 

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I am personally glad you did bother @Anonymous  as I learnt a lot from your post. I had no idea with PAYG accounts that 2 bars were put in place when a phone is reported stolen (as advised by @MI5 )

So, thank you for raising this query. It helped me and will certainly help others

[mongoosekiller]

I am waiting after a week

[Enlli]

Well this thread is pushing 9 years old, so nothing changes.

We are all customers here and have no access to accounts 

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you.