on 24-07-2015 23:30
on 24-07-2015 23:30
this again all they do is lie o2 is a massive company and being a reliable customer i am on sim contract and they told me i cud upgrade but now they are saying no i carnt until after 6 month what a joke all they do when am on live chat is beat around the bush i has copied the reply off a customer sevice operative and he say i can get a upgrade so am taking this further
on 24-07-2015 23:34
Forget live chat and phone customer service on 202.
on 25-07-2015 00:48
on 25-07-2015 00:48
on 25-07-2015 01:04
on 25-07-2015 01:04
@Anonymous this is your third post on pretty much the same subject. if you are dissatisfied then please put in a complaint as I mentioned before http://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 25-07-2015 10:17
on 25-07-2015 10:17
Multiposting is fairly pointless as exactly the same people see it but unfortunately no one at o2 as this is a customer to customer forum. As much as we sympathise you need to go through complaints initially and enclose a copy of the chat transcript. It's all done by email and takes 10 minutes.
on 25-07-2015 10:19
on 25-07-2015 10:19
hi there @Anonymous
How long have you been on that sim only contract? Do you know what tariff you are on?