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no wifi

Anonymous
Not applicable

on ‎22-11-2014 17:58

on ‎22-11-2014 17:58

Since yesterday my Wi-Fi keeps cutting out. It connects and instantly disconnects again. Any help out there please. Been to 02 shop and they couldn't help
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MI5
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on ‎22-11-2014 18:08

on ‎22-11-2014 18:08

What wifi are we talking about?
What phone?
What has changed?
What have you tried?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎22-11-2014 20:58

on ‎22-11-2014 20:58

Yes more info please.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎22-11-2014 22:07

on ‎22-11-2014 22:07

On you mobile phone wifi or you broadband Router keep dropping out?
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Anonymous
Not applicable

on ‎22-11-2014 22:11

on ‎22-11-2014 22:11

If it is A Broadband Router Wifi you need to log into your Broadband Router interface but you should know you broadband Router Used I'd and password which come with the Router

If is a netgear one is admin pw is password ect
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Anonymous
Not applicable

on ‎22-11-2014 22:16

on ‎22-11-2014 22:16

Netgear ip address is 192.168.0.1 or 192.168.1.1
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Anonymous
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In response to MI5

‎22-11-2014 22:55 - edited ‎22-11-2014 22:56

‎22-11-2014 22:55 - edited ‎22-11-2014 22:56

It's a htc one. My wifi is working on my other devices so I know it's the phone. Just started playing up yesterday  connects and drops right away. I have restarted the phone that's all and it hasn't helped. 

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MI5
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on ‎22-11-2014 23:26

on ‎22-11-2014 23:26

Just because other devices connect it doesn't 100% mean the phone is faulty.
Your DNS cache could be full (power off the router and restart) or it could be the connection has become corrupt (forget the wifi connection on phone and re-scan).
You should try and connect to other wifi hotspots too such as McDonalds etc to help pin point the problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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