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Level 1: Joiner
nellyparfittt
Posts: 2
Registered: ‎22-09-2013
Accepted Solution

no coverage on galaxy s4

since i have had a system update on my galaxy s4 there is a triangle on my task bar saying no service ! its been like that for a week now.Is it o2 or the system update ?

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bandofbrothers
Posts: 13,161
Topics: 446
Solutions: 1,562
Registered: ‎17-04-2012

Re: no coverage on galaxy s4

[ Edited ]

Hi,

 

 

Remove your sim card and give it a clean to remove any static build up.

 

You can check if its o2's masts by looking at your service status.

 

http://status.o2.co.uk/

 

Also its also worth checking your APN settings just to make sure the update didnt do anything to these.

 

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

 

Contact o2 on 202 - Contract or 4445 - Payg to ensure you account is Ok.

 

 

Options such as re installing the update, soft reset and hard reset remain open to you if necessary.

 

 

 

iPhone 5s ~16Gb ~ iOS 7.0.6.
iPad Air 16Gb. iOS 7.1.1.
MacBook Air ~ OS X Mavericks.
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Mea familia est mea vita.
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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: no coverage on galaxy s4

Almost certainly needs a back up and hard reset.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
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Level 1: Joiner
nellyparfittt
Posts: 2
Registered: ‎22-09-2013

Re: no coverage on galaxy s4

Hi. Thanks for that. Appreciated.
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bandofbrothers
Posts: 13,161
Topics: 446
Solutions: 1,562
Registered: ‎17-04-2012

Re: no coverage on galaxy s4


nellyparfittt wrote:
Hi. Thanks for that. Appreciated.

You're welcome.

 

 

iPhone 5s ~16Gb ~ iOS 7.0.6.
iPad Air 16Gb. iOS 7.1.1.
MacBook Air ~ OS X Mavericks.
Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.