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Level 2: Apprentice
c_cody26
Posts: 9
Registered: ‎07-04-2012

mobile internet data not working properly

I have a HTC one x plus phone and my mobile internet data doesnt work properly, sometimes it works, sometimes it doesn't. It also says I have no service when I cant access my mobile data.
I have spoken to an o2 guru online and followed all the advice they have given me.
I can only use the internet on wi-fi.

Would be very grateful if someone called help me :smileyhappy:
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bandofbrothers
Posts: 24,714
Topics: 998
Solutions: 2,097
Registered: ‎17-04-2012

Re: mobile internet data not working properly

[ Edited ]
First check your service status

http://status.o2.co.uk/

Some known remedies are to remove your Sim Card and give it a clean then re insert. If your services still do not return then another option is to pick up a correct sized blank SIM card from an 02 High-Street Store, and perform the sim swap procedure in-store, or carry out the process yourself at home.

http://swapmysim.o2.co.uk/

It could take from approx a couple of hours to twenty four for your services to fully return. Turning your phone off and on throughout this period helps to reset things.

Also rule out that your handset itself is not at fault by trying your current Sim in another phone ,and check over your APN Settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

If you contact 02 Customer Services from your mobile by dialling 202 for Pay Monthly Customers or 4445 for Payg Customers they will be able to check your account.

Live Chat are available for Low Level general enquiries ,but I personally wouldn't advise contacting this service for Account Enquiries.

Contract Customer Service Number
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min†


Payg Customer Service
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min*


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iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

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Level 45: Knowing
Bambino
Posts: 4,472
Registered: ‎31-03-2010

Re: mobile internet data not working properly

Have you checked what the mobile broadband coverage is in your post code?

http://www.o2.co.uk/coveragechecker

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bandofbrothers
Posts: 24,714
Topics: 998
Solutions: 2,097
Registered: ‎17-04-2012

Re: mobile internet data not working properly

Also if you have the option to reset network settings in the phone then do that too.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 2: Apprentice
c_cody26
Posts: 9
Registered: ‎07-04-2012

Re: mobile internet data not working properly

Mobile coverage is fine. I've removed my SIM card a few times and also reset network settings a few times.
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bandofbrothers
Posts: 24,714
Topics: 998
Solutions: 2,097
Registered: ‎17-04-2012

Re: mobile internet data not working properly

If you feel all is ok then you may need to turn off 3G and use 2g on lesser speeds.

Or if you feel the info on the service checker site about the masts may be wrong, then phone 02 on the numbers provided and challenge the masts status.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 2: Apprentice
c_cody26
Posts: 9
Registered: ‎07-04-2012

Re: mobile internet data not working properly

I've tried turning it on 2g and nothing :smileysad:

I'm going to try reset my phone and see if that will help.
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bandofbrothers
Posts: 24,714
Topics: 998
Solutions: 2,097
Registered: ‎17-04-2012

Re: mobile internet data not working properly

Hope that resolves the issue.

:smileyhappy:

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


iPhone 6+ ~ iOS 8.1.1
iPad Air ~ iOS 8.1.1

Support Uk O2 Jobs.
Mea familia est mea vita.
Please use plain text.
jonsie
Posts: 25,748
Topics: 216
Solutions: 1,995
Registered: ‎04-01-2009

Re: mobile internet data not working properly

Try these if you are pay monthly.

Entering an APN Manually

Please ensure that when entering O2 into the settings that the letter O is selected and not a zero.

When entering the following information do not press Save until told to in the instructions.
1. Tap the Applications key 
2. Tap Settings 
3. Tap Mobile network 
4. Tap Access Point Names 
5. Tap the 3 dots on the Top Right of the sceen 
6. Tap New APN 
7. Tap Name then tap the text box and enter O2 Pay Monthly then tap OK 
8. Tap APN then tap the text box and enter wap.o2.co.uk then tap OK 
9. Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK 
10. Tap Port then tap the text box and enter 8080 then tap OK 
11. Tap Username then tap the text box and enter o2wap then tap OK 
12. Tap Password then tap the text box and enter password then tap OK 
13. Skip past Server as this is preset as Not set 
14. Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK 
15. Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK 
16. Tap MMS port then tap the text box and enter 8080 then tap OK 
17. Tap MCC then tap the text box and enter 234 then tap OK 
18. Tap MNC then tap the text box and enter 10 then tap OK 
19. Tap Authentication type and tap PAP 
20. Tap APN type and type * 
21. Press the 3 Dots on the Top Right of the screen 
22. Tap Save 
23. Tap the circle next to the new profile so a green dot appears in it 
24. Press the Back key four times to return to the main menu.

25. Reboot the phone.

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Level 1: Joiner
DaveClewlow
Posts: 1
Registered: ‎24-08-2013

Re: Geek Squad

Their instructions for setting up mobile internet on Android worked first time.

Really clearly written,

Well done!

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