galxay battery wont charge fully

[Anonymous]

i think my battery has had it some days it just wont go above 59% its annoying but some day it will charge fully....im on a contract and really rely on my phone only for it to keep letting me down time after time by the way its a galxaxy s 3

any suggestions?

[Anonymous · Accepted solution]

Hi @Anonymous and Welcome to the forum,


You could try the following ;

Remove the battery and use an eraser to clean the battery contacts and the contacts in the phone.

Try another wall charger.

Try another charger cord.

Look at various apps such as https://play.google.com/store/apps/details?id=com.ijinshan.kbatterydoctor_en&hl=en from GooglePlay.

Purchase another Original Samsung Battery.

They can be purchased from some high street shops or online from Samsung Uk or places like MobileFun. A quick google search will highlight these and more places.

Another option is to have Samsung Uk Support take a look at the battery and phone. This will entail sending both off to Samsung.

Link : http://www.samsung.com/uk/support/

Sometimes if after a software update a mobile phone can glitch in different ways. It's recommended that a Hard Reset is performed which acts as a spring clean. Before performing this action it's recommended that a back up is performed to retain any saved data in the phones memory. This procedure will not affect any data in a SD Card.

Explanation of Soft and Hard Resets.

http://www.smartmobilephonesolutions.com/content/difference-between-soft-reset-and-hard-reset-on-mobile-phones

I must stress this is a LAST resort.

Link : http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html

[Anonymous]

Great feedback @Anonymous !
Welcome on board @Anonymous . Please follow bandofbrothers advice on this and lets us all know how you get on. We are here to help

 

[MI5]

Phone is covered by a 2 year warranty and battery is 6 months warranty, so you could send it in to be looked at by either o2 or Samsung.
They will accurately diagnose the issue for you if ou get stuck.

[Anonymous]

cheers i will certainly try when i get chance later thankyou all 

[Anonymous]

You're welcome.

Good luck.