Solved: cant send or receive pic message on s3

Poppysmum · ‎07-10-2012

Please help. O2 cant help and i dont know what to do. I can send and receive messages on my Galaxy S3 but cant receive or send pic messages sms . Please can anyone help. I have tried sending ACTIVE to 2020 in text even that doesnt work i dont get reply back.

MI5 · ‎08-10-2012

Sounds good. Let us know how it goes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎07-10-2012

Try the settings here

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/APN-Settings-for-Samsung-Galaxy-S3/m-p...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-10-2012

Mobile data needs to be on (ticked) and you can't send/receive mms on wifi.... Check in mobile networks that you have O2 MMS in your apn settings. If all else fails get CS to remove mms from your account and add it again (it is important that it is removed). Then reboot your phone to activate the settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎08-10-2012

Thank you so very much. I have just rang CS and guy's removed it and says he will add it in 24 hours then 24 hours later i will be able to use pic messages. So wednesday fingers crossed phone will be ok Hope this makes sense.

MI5 · ‎08-10-2012

Sounds good. Let us know how it goes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

cant send or receive pic message on s3

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)