on 12-06-2012 21:41
on 13-06-2012 08:39
To follow your post up I did the same;
I was completely suprised when I got different info. I got told they were still testing it. I think we will get it but obviously a LOT later than everyone else (the risk of not getting the iPhone on O2). Also out of curiousity I asked why it isn't listed in the O2 mobile guide which is usually where you can find a list of the updates released for each phone, I got told becuase it's a newly released phone the site hasn't been updated. There was then no response when I said it wasn't a new phone and it's been out for almost a year and I got mine in october Obviously the departments don't communicate as I've said we probably will get ICS, if we don't O2 will probably loss a hell of a lot of customers seeing as Sony's a big manufacturer and the Xperia Ray (and the Xperia range) isn't exactly a low end range of phones which you'd buy just for the phone not any other features.
13-06-2012 09:42 - edited 13-06-2012 09:43
19-06-2012 13:52 - edited 19-06-2012 13:53
Chatted to an O2 advisor on Chat today and here is the conversation (she had no idea what I was talking about and twice presumed I was talking about other brands of handset...)
Paul Stephens: Hi there
Emelie: Hi I'm Emelie. How can I help?
Paul Stephens: O2 seems to be the only network that hasn't released the ICS (Android 4) update for the Sony Ericsson Xperia Ray
Paul Stephens: I have looked on several forums and spoken to O2 several times regarding this, but always get told different information.
Paul Stephens: Are you able to shed any light on this?
Emelie: yes we have released ICS only for Samsung Galaxy S2
Paul Stephens: My question is about the Sony Ericsson Xperia Ray
Paul Stephens: Is there any news when it will be released for this phone to O2 customers?
Emelie: We have released ICS update aonly for Samsung Galaxy S2 and to HTC models.
Emelie: Sorry we don't have any inforamtion about Iphone. When come it will be highlighted on the O2 website.
on 19-06-2012 17:58
I had a similar experience yesterday, the person I spoke to seemed to get fairly annoyed after I said I didn't want to be fobbed off with the testing excuse yet again, they told me to phone customer sevices??? I thought the point of a web chat was to skip the tedious cycle of pressing 1 then 2 and whatever else it asks for on the phone. About the GS2 I know someone who has one on o2 no ICS there either. They just don't care to provide a customer service.
19-06-2012 20:55 - edited 20-06-2012 11:37
Worryingly, Sony are no longer updating their list of phones to update:
When I went back to the link today, the section that read 'we are no longer updating this list' has vanished.
I have emailed O2 today with a long email, explaining about all the misinformation and I'll post their reply once I hear back from them.
on 20-06-2012 16:53