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Update failed on S3, now the phones broken :(

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Anonymous
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on ‎08-05-2013 21:46

on ‎08-05-2013 21:46

Just took delivery of a "refurb'd" galaxy S3, charged it,started playing with it and it asks me to carry out an update. Downloaded update and installed it, now all the phone does is show the samsung logo, then the o2 logo, then android installing, then flicks back to samsung logo ect ect. just in a circle. Tryed hard reset, removing battery ect. Tryed keis but the phone wont even connect to the laptop via usb 😞

 

Gonna have to return it? Not a good start, especially switching from an iphone lol.

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MI5
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on ‎09-05-2013 08:19

on ‎09-05-2013 08:19

Glad to hear you sorted it mate. I don't use Kies for very much at all but it is easier for some people than Odin, however, now you have Odin I would stick with it as it is more reliable. I'd just do a complete phone back up once a week to Kies then if anything should happen that meant you had to wipe the phone and do a reset you can just do a restore of your last back up in Kies and you haven't lost anything. You should get notifications of any updates automatically to the phone which usually work OK, but you can always fall back to Odin if it goes wrong again.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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on ‎08-05-2013 21:49

on ‎08-05-2013 21:49

MI5 where are you wink

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MI5
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on ‎08-05-2013 21:53

on ‎08-05-2013 21:53

I'm here. Can you define "hard reset" for me please ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎08-05-2013 21:57

on ‎08-05-2013 21:57

Phone off, hold down vol. up button,home button,power button. Samsung logo appears and release power button, wee android guy appears and menu thats scrolled by volume buttons and power button. Only done reset/data reset. I seen there was "update from cashe" ect. but not tryed them yet. The phone wont turn off either unless pulling the battery out.As if its stuck in the opening cycle and wont respond to anything?

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MI5
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on ‎08-05-2013 22:00

on ‎08-05-2013 22:00

Yep - You've broke it slight_smile
Download Odin from here http://www.android.gs/download-odin-3-07/
and have you any idea if the phone was locked to O2? ie did it boot up with the O2 splash screen (we need this to get the correct firmware for it).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎08-05-2013 22:04

on ‎08-05-2013 22:04

Yep, o2 splash screen slight_smile  Is the odin similar to keis thing? Or diffrent programmes? android is totally new to me (iphone the last 3 years)  Thanks for your time so far by the way slight_smile

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MI5
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on ‎08-05-2013 22:07

on ‎08-05-2013 22:07

Odin is the flash programme for Samsung phones. You need to put your firmware back on as your bootloader has crashed or gotten corrupted.

You need to go here and register for a free account too www.sammobile.com.

Let me know when you're ready and we'll go get the firmware.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎08-05-2013 22:13

on ‎08-05-2013 22:13

Registered now slight_smile

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MI5
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on ‎08-05-2013 22:15

on ‎08-05-2013 22:15

OK, click the firmware tab and in the search box type i9300o2u Download the top line file in the results that come back. It should be I9300XXEMC2. Save it in the same directory you downloaded Odin to on your PC.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎08-05-2013 22:24

on ‎08-05-2013 22:24

Through hotfile, the downloads going to take 30ish minutes lol.

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