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Unlocked phone cannot connect to network

ganmar
Level 1: Joiner
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I have an unlocked Samsung Galaxy 5 wich was on T Mobile. It has been unlocked but I cannot connect to the mobile data or the internet with my o2 sim.Smiley Frustrated

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Cleoriff
Level 94: Supreme
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Hi @ganmar Have a look at this help thread

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

Or Settings can be sent to the phone by texting ACTIVE to 2020. Simply save and reboot your device.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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edit and rename the tmobile apn on your phone with the o2 apn details http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hi @ganmar did any of the above suggestions get you connected to the network? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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